First determine the type of error
See if the lock is displayed, if the game is missing from the library, or if it closes after launch. Write down the message and error code. Check which account made the purchase and whether the required subscription is valid. Restoring licenses does not renew expired PlayStation Plus and does not complete the purchase. Separately note whether one game or several are affected: this will help you choose the next step.
How to restore licenses on PS5
Open Settings, then Users and Accounts, Other and Restore Licenses. Select the licenses you want to restore. PlayStation also describes the option through the main page or library: highlight the game, press the Options button and select Restore License. Official information indicates that restoring licenses does not affect the data. After the procedure, check the launch of the same game again.
When to check console access
If you have the purchase entitlement, but access remains limited, read the PS5 Console Sharing and Offline Play help for the account you are using. Check how the game was purchased and what console it is being launched on. Do not change multiple access settings at the same time. If the problem is related to the download, please use the separate PlayStation instructions for installation: the license procedure does not replace checking for incomplete downloads.
What to convey to support
Save the name and edition of the game, method of obtaining, error code and recovery result. Indicate whether another game works on this console. Before proceeding further, please refer to the PlayStation Can’t start a game guide. This set of information allows you to discuss a specific failure. Deleting saves is not required for the license verification described here; First understand the access rights and the system message.
Sources and checks
Guides are automatically translated from Russian; interface labels may differ. The Russian edition is the original.
