Write down a specific goal
Save the name of the task, the current text of the goal and the place where progress stopped. Compare the action performed with the wording: conversation, victory and interaction with an object can be different stages. Do not consider any pause a technical breakdown. If you are watching a walkthrough, check the name of the stage and the version of the material, and not just a similar screenshot. It is useful to note the last action after which the task was still updated: this provides a point for re-checking without guessing about the entire quest.
Check procedure in the open world
The official help suggests completely closing the game and reconnecting, checking resources through Settings → Resources, viewing a detailed guide in HoYoLAB, then teleporting to another location and returning to the mission point. Follow the steps one by one and check the same goal again after each one. Write down at what step the behavior changed. Rebooting the client does not replace fulfilling the task conditions: if the object appears, you still need to complete the required action.
In the dungeon, collect the rewards first
For a stuck challenge inside a dungeon, HoYoverse suggests exiting, entering the same dungeon, and repeating the objective. Before leaving, be sure to check the available rewards: the help warns that rewards left at the end of the dungeon cannot be collected after leaving. Therefore, first get what is already available, then solve the issue of re-entry. This is a separate check route for the dungeon; there is no need to transfer it to any stage of the open world without clarifying the situation.
What to send to support
If the problem persists, help asks for a screenshot or video. Prepare a short recording: you can see the name of the goal, the player's action and the absence of the expected change. Add the platform, client version and a list of steps already tried. Do not post your password or login codes along with your entry. If you manage to pass after re-entering, write down the method for yourself; this is not proof that it will solve any other problem. In your appeal, separate the observation “the counter has remained the same” and the assumption about the reason.
Sources and checks
Guides are automatically translated from Russian; interface labels may differ. The Russian edition is the original.
