Which models are listed for PC and iOS
For PC, HoYoverse lists Xbox Wireless Controller, Xbox Elite Wireless Controller Series 2, DualSense, and DUALSHOCK 4. For iOS, this help lists Xbox Wireless, Xbox Elite Series 2, and DUALSHOCK 4. Compare your exact device model to the list. The absence of a model in the list means that this article does not confirm it; this is not the result of our hardware testing and does not prove the same behavior in all versions of the system.
Android: Bluetooth and system threshold
Help describes Bluetooth connectivity: DualSense - Android 12+, DUALSHOCK 4 - Android 10+, Xbox Wireless and Elite Series 2 - Android 9+. At the same time, Genshin Impact itself, according to separate support documentation, requires Android 10 or higher. The Android 9 threshold for the controller does not reduce the game's requirement. Check both conditions: input device support and phone compatibility with the client. The presence of Bluetooth pairing in the phone settings confirms the connection of devices, but does not yet check game actions.
Check input one action at a time
Before a difficult battle, choose a calm scene. Separately check movement, camera, menu confirmation and several assigned actions. Write down where the problem occurs: the gamepad is not connected to the system at all, it is connected but does not work in the game, or only some of the buttons work. This order helps describe the malfunction without the generic “nothing works.” After changing one parameter, repeat the same steps. This is a suggested self-testing procedure and is not a statement that the devices listed have been editorially tested.
If the model is not on the official list
HoYoverse recommends submitting model information for further consideration. Indicate the exact name of the gamepad, platform, system version and connection method. For a single button problem, add its purpose and the expected action. Don’t promise compatibility just based on the external similarity of the case: different models may be detected by the system in different ways. Before purchasing, check the current version of the help and description of the controller manufacturer; our material is based on the list available by checking the source.
Sources and checks
Guides are automatically translated from Russian; interface labels may differ. The Russian edition is the original.