What does restriction mean?
Roblox describes a 267 as a ban issued by a game creator for violating rules within his project. It is not issued by the platform itself: other Roblox games and features may remain available. Check the full text of the message, the game and the account you are logged in with. A number alone without context is not enough to assess a specific situation. Save a snapshot of the message and the time it appeared - this will help the author find the desired event.
Who to contact
Roblox support cannot remove a block issued directly by the game author and does not contact him instead of the user. Find the creator on the official game or community page. Roblox offers a message or chat, a community wall if available, and social links posted by the author himself. Use a verifiable contact from the experience page so as not to send information to a random account of the same name.
What to write to the author
In one message, indicate your username, game name, date and exact text of the restriction. Briefly describe what happened before the disconnection and ask them to check the reason. If you think the decision is wrong, explain the specific circumstance and attach an screenshot. Don’t promise yourself that the restriction will be lifted: the author makes the decision. A password and login codes are not needed to process such a request. Don't post them in messages or comments.
What does not lift the ban
Reinstalling the client and changing graphic settings does not change the decision of the game author. If access to other projects is maintained, this is consistent with the description of the local restriction. A separate issue is purchases: the official help article warns that the creators cannot issue refunds of Robux or money for purchases on the platform. The purchase request and the block request should be submitted separately through the appropriate official channels.
Sources and checks
Guides are automatically translated from Russian; interface labels may differ. The Russian edition is the original.