On October 5th, the AION 2 team announced a Customization Voucher (Bound) for all players. The gift is due to community requests to change the appearance of the characters.
The message indicates the path to the desired menu: ESC, then Closet. The Bound mark means that the declared item is bound; it cannot be interpreted as permission to transfer the voucher to another account. The publication does not establish a separate deadline for receipt and does not describe the exchange of a gift for money. If the item is not yet displayed, rely on notifications from your version of the game and official support, and not on third-party promises of additional vouchers.